These Terms and Conditions apply to all work We do for You, unless We agree in writing to something different. By approving a quote, signing a proposal, or paying an invoice, You accept these Terms and Conditions in full.
We keep the process simple, from brief to delivery. Decisions need to be made quickly so We can keep momentum and deliver on time.
If it is not in the quote, it is not included. If the brief changes or new deliverables are requested after approval, We will issue a change quote. Work pauses until the change quote is approved.
Every project includes:
A revision means changes to the concept or direction proposed.
A refinement means changes to the chosen direction, such as layout, copy placement, colours, sizing, or other small adjustments.
Additional revision or refinement rounds beyond those included are billed separately and will only proceed once approved by You in writing.
Timelines depend on the brief being clear and decisions being made quickly. If feedback, content, or approvals are delayed, the timeline shifts accordingly. We will confirm the updated timing with You in writing.
A 50% deposit is due to secure the booking and start work.
The remaining 50% is due before final delivery, which includes final files, exports, handover, or website launch.
We reserve the right to pause work if invoices are overdue.
Reasonable recovery costs may apply if We need to follow up through formal channels to recover an overdue payment.
If You cancel a project after paying the deposit, We keep the deposit to cover reserved time and work already completed. Work completed up to the cancellation point may be handed over to You at Our discretion.
If a project is paused for more than 30 days, We may need to reschedule Your slot based on availability.
To keep pace with the project, You agree to:
Final deliverables are supplied after the final balance is paid.
We deliver what is listed in Your package or quote. Anything beyond that is treated as additional scope and quoted separately.
Once full payment is received, You own the final approved deliverables created for Your project.
We may show the work in Our portfolio and marketing unless You request confidentiality in writing.
If Your project uses third-party tools, such as hosting, domains, plugins, fonts, stock imagery, or apps, You are responsible for those costs unless We agree otherwise in writing. We are not responsible for outages or issues caused by third parties.
We will always work to professional standards. Our liability is limited to the fees paid for the specific project. We are not liable for indirect losses, including lost profit, lost revenue, or business interruption.
These Terms and Conditions are governed by the laws of South Africa.
By approving a quote, signing a proposal, or paying an invoice, You agree to these Terms and Conditions.
